Thanks to Kwizbot, choosing and purchasing books at Sens has become even more convenient

To address these challenges, Sens uses the omnichannel platform Kwizbot. The chatbot based on Kwizbot provides quick search and ordering of books, information on company news, prices, payment terms, delivery, and returns. The platform also features the possibility of "live communication" with a consultant. Users can contact an operator directly on the website or via the Telegram messenger.

Direct communication with customers has improved understanding and analysis of the target audience's needs, allowing for service enhancements. Service has become faster, and the ability to serve many customers simultaneously around the clock has significantly increased operational efficiency. Customer loyalty has noticeably improved due to the convenience of using the chatbot, which fosters a positive impression of the company and encourages repeat purchases. For employees, the comfort lies in having all customer communication channels in one interface, simplifying the work of managers.

"For any company selling products or services online, a chatbot is an indispensable tool that significantly optimizes customer interaction and improves its efficiency."

Kwizbot also has significant advantages on the technical side. Integration with CRM and databases is instant and straightforward, and customization allows for adapting the chatbot to specific needs. Reliability is ensured by its quick, bug-free performance even under high loads. Data security is guaranteed by reliable international servers on which the platform is hosted.